Marketing doesn’t always have to be sunshine and sparkle—sometimes a little “doom” drives way more clicks. Jay Schwedelson digs into fresh data showing that negative words, emojis, and angles can outperform the classic “win-win” tone we’re all told to use. So if you’ve ever wanted to tell your boss that positivity is tanking your subject lines, now’s your moment. Plus, Jay gets fired up about weird moviegoers and horror trailers in a classic ridiculous question rant.
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Best Moments:
(01:30) Why “positive vibes only” might actually kill your marketing results
(02:44) Negative words in headlines generate 63% more clicks than positive ones
(03:31) Using “mistake” in your subject line can double CTRs
(04:48) Negative emojis outperform positive ones in email subject lines
(05:56) The “nope” subject line trick that boosts open rates by 17%
(07:45) Jay rants about people bringing blankets to the movies (and taking off their shoes)
(08:48) The battle of the trailers: Jay loves them, his wife hates them
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Transcript
Jay: We are back for ask us anything from the Do This Not That Podcast presented by Marigold. This is our short episode. We're all week long. We get in questions, all sorts of wild questions, work ones, ridiculous ones, and we try to answer one of each. And if you wanna submit one, just go to jay schon.com.
Jay: There's a button that says podcast, another one that says Ask us. Anything. And, uh, yeah, we appreciate it all. So let's jump into it. We're gonna do the word question first. We got a question from Lindsay from Cincinnati. Uh, Cincinnati. What do I got? You know what Cincinnati Skyline Chili. Does everybody know about Skyline Chili?
Jay: So it's kind of gross, but it's also kind of great. So, I don't know if you know this, but I don't, I'm about to talk about ridiculousness. Cincinnati has its own chili style. It's like sweet. That's like their chili there. It's not like, you know, in Texas where it's like spicy or whatever, and there's this, uh, like kind of fast food chili restaurant called Skyline Chili.
Jay: There was one down here, I think it just closed and you get like the sweet chili, but you get on top of like spaghetti with cheese and it's both. Equal parts gross and awesome. But that's not your question. What's your question, Lindsay? Jay? Everywhere I turn people are saying we need to be more positive in our marketing.
Jay: You know, highlight the benefits, be upbeat. Use words like Grow, win, achieve. My boss is literally so PO positive that it bothers me. Am I just a horrible person? Or is there any marketing performance stuff that supports me feeling like the positivity in all marketing is wallpaper? Well, first off, I feel that.
Jay: If you have a boss that's like, so positive, it's annoying, then it actually is annoying. But it's, it's a great topic because, um, there's a lot of data that actually supports not being positive. I know how bad that sounds, but if your marketing sounds like a, like a motivational poster in, you know, your hrs office, uh, people are gonna scroll past that.
Jay: That is just the way it is. Everybody thinks, oh yeah, be positive, be all warm and fuzzy. But that's actually not what we react to and what we respond to. So there's a bunch of different stats and examples I wanna give you about the power of. Not being positive, right? You're not gonna hear this on a lot of podcasts.
Jay: Everyone's like, be positive now. Screw that. So first off, let's talk about headlines. Headlines in your social posts or in your display ads. And this is Data from Outbrain and they shared that negative words like worst don't. Never actually generate a 63% increase in clickthroughs versus positive ones when used in your headline on social posts or display ads.
Jay: So examples of that would be, uh, on the business side, the seven worst budget mistakes marketers still make, right? That's negative, that's not positive, as compared to seven ways to build a better marketing budget. I mean, all day long, I would click on the seven worst budget mistakes. I wanna avoid the mistakes.
Jay: On the consumer side, it would be things like the positive would be, um. Five healthy tips for your post-workout routine that's epically boring. Five things you should never do after a workout, like you wanna avoid that. So interesting data on headlines from, uh, Outbrain and there were some more headline data from Back Lingo, uh, that actually said.
Jay: If you talk to people telling that they're doing something wrong, it will actually double your click-through rates. So when you work, use the word mistake in your headlines on your social posts or on your display ads. It will double click-through rates. So instead of saying tips to optimize your CRM strategy, it would say mistakes killing your CRM strategy.
Jay: Or on the consumer side, instead of saying how to brush your teeth better, it would say, are you brushing your teeth all wrong? So it's not just in your headlines though. Um, there's also stuff, and this kind of blew my mind. This one, this one was so wild to me. In email, we see the same thing. So let's talk about subject lines, for example.
Jay: So this data is from subject line.com, and this is new data. So emojis. Oh no, he is gonna talk about emojis. Emojis are stupid. I don't like using them. They're not, they're not. On brand. I'm a business marketer, I'm a nonprofit. I can't use emojis. Wrong emojis work across the board. They're not overdone. Only less than 7% of all promotional email have emojis in the subject line.
Jay: They work incredibly well. Now here's the negativity thing that you want to do. Believe it or not, and this is new data, um, negative emojis do better than positive emojis, which is pretty wild, right? So for example. When you have the, you know, the angry orange face, or you have the heart with the line down a mill, the broken heart, or you have that warning symbol, the triangle with the exclamation point in it, and use those emojis versus the happy ones, the party popper ones, the smiley face ones, things like that.
Jay: The negative emojis as the first character in your subject line actually lift. Open rates, uh, over 17% versus, uh, not having them at all. And that's higher than positive emojis. And it works for both business and consumer offers. So imagine, for example, you start your subject line with that warning triangle, with that exclamation mark in it, and it said You're losing leads fast.
Jay: Or you have a sad face that says something like, still waiting to upgrade question mark, negative emojis out. Pull positive emojis. They stand out a little bit because people aren't using them, you know, as much. So that's kind of like a no brainer. And then the last one. Is this idea of the nope. Subject line trick, and this is data from Experian.
Jay: Negative subject lines have a 17% higher average open rate than positive subject lines. So on the business side, instead of saying maximize add ROI today in your subject line, you would say Stop burning, add budget. Or instead of saying check out our summer specials, it would be, don't miss the deal everyone's talking about.
Jay: Flipping the script and not being positive in your headlines, on your social posts, in your subject lines, in your body copy. Uh, people react more to negativity and fear-based stuff than they do all the positive stuff. It just is the way it is. So these are great, easy tests. Alright, let's get into, uh, the ridiculous question.
Jay: We have a totally ridiculous question that came in from Darrell, from Sacramento. Darrell, what do you got? Jay, you never talk about movies. You only talk about TV shows that you're watching. Do you even go to the movie theaters and have you seen any good ones lately? Uh, well, Darryl, the answer to that is yes.
Jay: I love going to the movies, um, all the time. I just saw F1. Now let me tell you something. F1, that's the movie about the, the car racing and starts. Brad Pitt. I know Brad Pitt's got a lot of stuff. Possibly not the greatest. Dude, let's put that off to the side for one second. The guy is like a movie star. I mean this, this movie was amazing.
Jay: My wife loved it too. I'm talking about like incredible. I knew nothing about F1. I know nothing about racing cars. Zero. I am telling you this is an absolutely great movie now. Of course when I go to the movies, I get bothered by everything because people are weird. So what do I mean by that? So when we went to go to the movies, the CF one, uh, and we were in like, you know, regular seats or whatever, not like some sort of special fancy seats or whatever, and these people next to us, they brought blankets, they brought their own blankets.
Jay: I'm like, dude, are you moving in? Like, what? Who does that? Hey, let's go to the movies. Make sure to bring your blanket. Is that like a thing? Why are people doing that? That's really strange. Right? I don't understand. And then on the other side of me, this guy took off his shoes, uh, which is just disgusting.
Jay: It's like, what? You're, you're not home. You're not at home. Why are you taking off your shoes? You're disgusting. And the other thing me and my wife always battle on is the movie trailers. So now before every movie, like 20 minutes, there's movie trailers, okay? And she's always like, oh, the movie starts at 2 45.
Jay: Let's show up there at three. I love trailers. She thinks they're terrible. I love them. So now I'm like, I'll, I wanna go to the movies, but we have to go and see the trailers and she'll, she'll put up with me. She's like, fine. And I'm the most annoying person on earth. 'cause what happens is there's like, I dunno, 10 trailers, whatever it is.
Jay: And after each trailer. I will movie preview, you know, I turn to her go, what do you think? Would you go to that one? And nine times outta 10, she goes, that movie looks horrible. But it's it, it is ridiculous of each trailer. I have to ask her. The thing that I don't understand is, are 95% of movies coming out, horror movies?
Jay: Because why is every trailer a horror movie? And by the. They're horrible horror movies. I won't see a horror movie, but these look horrible. They're scary. The trailers themselves are scary, but it seems like every movie coming out to horror movie according to the previews. I don't know. I don't know what's going on.
Jay: Anyway. So, yeah, we covered a lot today. I appreciate you. And, um, go to jay sch swen.com and if you go there and you go to the page that says, partner, maybe you want me on your podcast, or maybe we can partner in some way. I don't know. We can work together. We can hang out. So go check out jay sch swen.com.
Jay: I appreciate you being here. And don't bring a blanket to the movie theater later.